Administration development for expressway authority of Thailand
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2013
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2556
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eng
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287 leaves
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b185145
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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National Institute of Development Administration. Library and Information Center
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Suchart Chonsakpipat (2013). Administration development for expressway authority of Thailand. Retrieved from: http://repository.nida.ac.th/handle/662723737/3097.
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Administration development for expressway authority of Thailand
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Abstract
This study is quantitative and qualitative research which mainly aims at
studying the development of present Expressway Authority of Thailand (EXAT)
administration. The research conceptual framework can be broken down into five
areas of study: General Administration, Project Management, Operating Performance,
Public Service Evaluation, and Other Expressway Organization Evaluation.
The examination of General Administration will investigate seven knowledge
of management functions which are General Management, Marketing Management,
Accounting Management, Financial Management, Operations Management, Human
Resources Management and Development and Environmental Management. Project
Management will explore existing expressway projects, projects currently under
construction, and future expressway projects. Operating Performance will investigate
not only the financial performance of EXAT but also its non-financial performance as
measured by user complaints and accidents. The Public Service Evaluation will trace
employee perceptions and the expressway user satisfaction as to the current level of
EXAT service. Lastly, the characteristics and performance of Other Expressway
Organizations will provide supporting information to help determine the future
administrative structure model. The study has been able to obtain primary data by
interviewing EXAT staff, road users, a member of the EXAT board, and a Deputy
Governor. Examination of all of these factors has enabled the researcher to propose a
more effective organization management structure for EXAT.
After analyzing the data collected from EXAT employees and customers, it
was found that current EXAT administration (especially in the area of Human
Resources Management and Development concerning performance assessment issues)
needs to be developed in order for EXAT to become an effective organization.
Additionally, the study has proposed an EXAT administration model which is
similar to that of Central Nippon Expressway Company Limited in Japan. The
administrative structure proposed is that EXAT be restructured into a Holding
Company which invests in the necessary subsidiary companies. By applying this
organization structure to EXAT, the EXAT targets should better be able to be
achieved.
Finally, other policy and management recommendations as well as
recommendations for future research are offered.
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Description
Dissertation (D.P.A.)--National Institute of Development Administration, 2013.