A structural equation model of critical thinking, problem-solving and leadership of air purser for premium airlines in Thailand
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2022
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2565
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eng
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249 leaves
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b215480
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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National Institute of Development Administration. Library and Information Center
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Nuttapun Poomthan (2022). A structural equation model of critical thinking, problem-solving and leadership of air purser for premium airlines in Thailand. Retrieved from: https://repository.nida.ac.th/handle/662723737/6615.
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A structural equation model of critical thinking, problem-solving and leadership of air purser for premium airlines in Thailand
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Abstract
The objectives of this research were to study and verify structural equation modeling of critical thinking, problem-solving, and leadership of air purser. The sample group comprised of premium airline’ air pursers. The multiple variables were 10-20 times of observed variables. Since there were 12 observed variables in this research, the sample group size was determined as 20 times of observed variables. Therefore, the appropriate sample size group was at 240 cases. The research tool was closed-ended questions relevant to critical thinking, problem-solving, and leadership. Besides, the descriptive statistics were applied for data analysis. The SPSS was employed for analysis. The inferential statistics was applied with AMOS to investigate affirmative components and verify structural equation modeling of critical thinking, problem-solving, and leadership of air purser. The variables included: independent variable was critical thinking; mediating variable was problem-solving and dependent variable leadership.
The finding proved that a model of the structure of critical thinking, problem-solving, and leadership of air purser was consistent with empirical data. The results of the model fit showed the goodness of fit statistic criteria and indicated that the modification of the structural model is per the program recommendations and follows the significance indices of x2/df = 2.373, df = 41, P = 0.000, GFI = 0.939, AGFI =0.884, CFI =0.965, NFI = 0.941, RMR = 0.011, RMSEA = 0.076. This indicated that the model of critical thinking and problem-solving was in conjunction with the leadership of the air purser; the five factors of critical thinking consist of interpretation, analysis of information, evaluation of argument, explanation, and inference, whereas three factors of problem-solving are comprised of approach and avoidance style, personal control, and self-efficacy. Both models had an impact on the outcome of the four components of the leadership of the air purser. The result implied that air pursers with evaluation of arguments to evaluate claims and evaluate the credibility of statements or other representations as explanations or descriptions of an individual's perspective, knowledge or attitude to consider the conclusion could support opportunities to enhance the individuals’ higher-order thinking skills and affect problem-solving ability and working performance. Furthermore, the self-efficacy of air pursers who had inner confidence, trust, and consciousness with awareness of their own ability while overcoming issues or coping with challenging circumstances efficiently was positively associated with managing efforts and behavioral outcomes of effective leadership. Besides, the balancing process of leadership to acquire information, understand and make decisions based on that reasonable knowledge without regard to personal preferences by adopting an attentive and non-judgmental attitude can result in leadership skills. Moreover, air pursers who made decisions on matters considered beneficial to the airline, colleagues, and passengers, hold positions at work and decided to solve problems with confidence; as a result, leader's actions driven by their own personal values and beliefs, trust of followers and a relative collaboration with them to cooperate and work productively were developed, and led others in contributing to their work toward the accomplishment of specific goals in a specific situation or organizational goal.
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Thesis (Ph.D. (Integrated Tourism and Hospitality Management))--National Institute of Development Administration, 2022