Browsing by Author "Jerawat Krisanaphan"
Jerawat Krisanaphan; Anchana NaRanong (National Institute of Development Administration, 2016)
The objectives of this research were to examine the critical success factors for total quality management implementation and the hospital accreditation level in Thai public hospitals, and to explore the theoretical linkage between the critical success factors for total quality management and hospital performance. The Pearson’s correlation and regression analysis were used to find out the relationship among the variables. The data were collected from Thai public hospitals. The findings showed that 9 critical factors of TQM (leadership, ...