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    The Development Guideline on Service Competencies of Low Cost Airline Ground Staffs : A Case Study of Phuket International Airport 

    Kittiphich Noothong; Paithoon Monpanthong (NIDA, 3/27/19)

    The objectives of this research were 1) to study the confidence of passengers affecting the service quality of low cost airline ground staffs, 2) to evaluate the competencies for service capabilities of low cost airline ground staffs, 3) to be a guideline for developing the capacity of low cost airline ground staffs. The sample used in the research was 400 Thai passengers who received services from low cost airline ground staffs at phuket international airport which was a quantitative research. The statistics used in data analysis were frequency, ...