Browsing by Author "Pongwisit Sornchalerm"
Influence of Job Characteristics on Quality of Services Provided by some Postal Offices in Bangkok of Thailand Post Co.,Ltd. in Thailand Post 4.0 Era. Pongwisit Sornchalerm; Pachitjanut Siripanich (NIDA, 10/10/19)
At present, Thailand Post has many business rivals. One factor that enables the company to compete with rivals is human resource. Thus, the Researcher applies the theory of the 5 aspects of job characteristics and the theories related to service quality as the principles for the examination whether job characteristics have impacts on quality of the counter service or not by using the supervisor/head of the receiving department of 130 post offices in Bangkok, 130 samples in total, to represent their counter service staff to answer questions of ...