Why is it that many well planned, important for the development of the country policies do not give the intended results and cause frustrations? What are the factors that make a policy successful? That is what the researcher intended to study in this work. The mediumterm civil service reform policy of the Mongolian government was selected asa case study. The revision of literatureled the researcher to the development of a conceptual model with four independent variables: political factors, clarity of policy goals and objectives, implementers’ ...