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    Model of technology-based airport customer journey management of Suvarnabhumi Airport, Thailand 

    Chayapoj Lee-Anant; Paithoon Monpanthong (National Institute of Development Administration, 2021)

    In airports, the technology creates a transformation from a regular travel to be an extraordinary with the trendily digital assistances since the pre-arrival until post-departure at the final destination. Creating smooth passengers’ journey seems to be more vital nowadays among the intensive global airport competitions. Especially when the travel pattern has been forever shifted by the Coronavirus 2019, purely service quality provided by airport and airline staffs is no longer enough. More facilitating airport technologies, therefore, turn to be ...