Browsing คณะและวิทยาลัย by Subject "Burnout"
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The effects of emotional labor and moderating roles of gender, age, and manager emotional intelligence on the job and organizational outcomes: a case study of frontline hotel employees in Phuket, Thailand
; (National Institute of Development Administration, 2018)
In the high competition of the hospitality and service industry, hotels are in the process of intensely managing their employees’behavior and emotions, and this can have a detrimental impact on frontline employees’ work attitudes, job performance, and behavior within the organization. In Thailand, there are still pressing questions regarding these issues. The objectives of this study were to examine the relationships among emotional labor, burnout, job satisfaction, turnover intention, and organizational commitment, and to compare the ... -
An empirical study of the relationship between job demand-control-support model, self-efficacy, burnout, information learning, and job performance: a case of employees in the Thai banking sector
; (National Institute of Development Administration, 2016)
Commercial banks in Thailand face many challenging tasks such as new regulations that impact business operations, the rapid adoption of digital banking by consumers. Commercial banks have employed a matrix organizational structure, combined with a flexible modern working practice. All these changes affect the form of organization that increase employees’ responsibilities and more autonomy than in the past. Employees have to perform multiple tasks which has led to increased levels of work stress. Additionally, employees need to acquire more ...