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    Supporting knowledge management processes by enhancing knowledge management systems functionalities 

    Thanyatida Gunadham; Nithinant Thammakoranonta (National Institute of Development Administration, 2020)

    Nowadays, various industries widely utilize Knowledge Management Systems (KMSs) to facilitate knowledge management activities for improving organizational performance.  Nevertheless, organizations that use KMSs, are still facing difficulties in managing knowledge.  This research intends to enhance the functionalities of KMSs to better facilitate all KM processes.  First, the research aims to identify current problems occurred in the organization during knowledge discovery, knowledge capture, knowledge sharing, and knowledge application processes.  ...