|
บทคัดย่อ/เนื้อเรื่องย่อ:
|
This is a qualitative study aimed at exploring and comparing the
actual human resource development (HRD) practices and management
systems in the telecoms businesses of Thailand and Laos. The study found
that the competition among the telecoms operators in either Thailand or Laos
has been intensifying. The telecoms operators in both countries have realized
that the capabilities of qualified people are solid drivers in ensuring the
sustainability of businesses. With empirical evidences gained from 15 in-depth
interviews in Thailand, it was found that HRD and human resource
management (HRM), in conjunction with employee engagement, teamwork,
flexibility and effective communications, helped reinforce the effectiveness of
employee development (ED). From a further eight interviews conducted in
Laos, it was found that the personnel department takes the lead instead of
HRM/HRD departments and mostly function as administrative institutions;
meanwhile, Training and Development (T&D) is critical instruments used to
enhance employees’ abilities. These differences indicated that the telecoms
businesses in Thailand were more active in seeking ways for better
improvement of their employees’ capabilities, whereas the telecoms companies
in Laos rarely seek ways to initiate change in developing their employees’
capacities. The findings lead to recommendations for effective HRD
management: it is important to gain awareness and commitment from the
management team at the top level, the companies should have a precise plan
for HRD, while both countries should include HRM, HRD and effective T&D
into either formal or information education curricula.
|
