Now showing items 61-80 of 80

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    Strategies for enhancing true loyalty of airline passengers and employees through customer-oriented service employees: a study of the low-cost airline business in Thailand 

    Ekkarat Suwannakul; Rugphong Vongsaruj (National Institute of Development Administration, 2018)

    Despite the continuous growth in the demand for low-cost airlines (LCAs) in Thailand, airline profits are less impressive than they may seem due to several challenges especially intense competition and price wars, the two key factors likely to have an impact on LCAs’ earnings and competitiveness. Although proactive strategies have been devised to address the issue, they are unable to create sustainability and maintain customer retention. This study employed the concept of customer orientation of service employee (COSE) that could increase the ...
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    Sustainable tourist destination brand image assessment case study of Mae Kam Pong community 

    Nattawut Wita; Suwaree Namwong (National Institute of Development Administration, 2017)

    This study examines the relationship between attributes-holistic uniqueness: slow tourism, psychology: emotion and sustainable image in the context of community-based tourism. An image of tourism brand at present plays important roles in the construction of tourist attraction. An image of tourism brand is a marketing strategy which can make tourist attractions be successful. In the past, a study on an image of tourism brand put the importance on brand image as most viewed by tourists. The image measuring of community-based tourism at the ...
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    Thailand airport operation model for the low-cost carriers 

    Sukhuman Klamsaengsai; Therdchai Choibamroong (National Institute of Development Administration, 2014)

    An expansion of low-cost carriers (LCC) has increased the number of air passengers and visitors within a tourism system. This growth has also challenged airports by shaping their operations. This study came forth because of the deficiency of research on the links between Thailand airport operations and low-cost carriers, and the airport operational pattern for such carriers. Thus, the purposes of the study were to 1) study the operational efficiency of Thailand airports from low-cost carriers’ perspectives, 2) investigate levels of importance ...
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    The branding process of the world heritage historic city of Ayutthaya 

    Wipada Thaothampitak; Therdchai Choibamroong (National Institute of Development Administration, 2018)

    This study was established on the tourism and marketing perspectives of the stakeholders regarding the branding process of the cultural world heritage sites in Thailand. The Historic City of Ayutthaya world heritage site was selected as the unit to be studied. Thus, the purposes of the study were to 1) study the potential of the Historic City of Ayutthaya site, 2) analyze the marketing of the Historic City of Ayutthaya site, 3) evaluate the potential of the stakeholders in branding of the Historic City of Ayutthaya site, and 4) propose a branding ...
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    The casual effects of human resource practices, supervisor support, and coworker support, influencing on organizational citizenship behaviour towards job performance of frontline employees in four-star hotels in Phuket, Thailand 

    Yanapa Boonparkob; Sangkae Punyasiri (National Institute of Development Administration, 2019)

    This study attempts to propose and examine a theoretical conceptual model that investigates the causal effects of hotel frontline employees’ perceptions of human resource (HR) practices, supervisor support, and coworker support, influencing on organizational citizenship behaviour (OCB) towards job performance in the context of four-star hotels in Phuket, Thailand. The mediating effects of OCB are also highlighted. HR practices in this study are in a form of high-performance work practices (HPWPs) consisting of selective staffing, rewards, training, ...
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    The causal effect of islamic attributes of destination upon tourist satisfaction and loyalty under mediating roles of perceived trip quality and perceived trip values : a case study of Krabi Province, Thailand 

    Wiraphong Panyathanakhun; Paithoon Monpanthong (National Institute of Development Administration, 2019)

    Global Muslim travel market is regarded as having high potential in terms of population growth and high expenditure. Yet, it remains relatively untapped. Many previous studies mentioned the effects of Islamic attributes of destination toward motivation to visit as well as tourist satisfaction and loyalty. However, there is a lack of empirical research in non-Muslim country as well as Thailand in particular. Besides, it was also found that perceived trip quality and perceived trip values exert influence over tourist satisfaction and loyalty; little ...
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    The causal model of the influence of nightlife's risk perception and destination image toward female tourists' behavioral intention under mediating effects of satisfaction 

    Supaporn Wichaidit; Sangkae Punyasiri (National Institute of Development Administration, 2019)

    The female travel market is regarded as having a high potential in terms of travel growth rate and high expenditure. In Thailand found that female tourist spending on various areas, such as Thai food testing, spa, and nightlife, etc. The female travel market is regarded as having a high potential in terms of travel growth rate and high expenditure. Thailand found female tourists spending on various areas, such as Thai food testing, spa, and nightlife, etc. In addition, They aware of safety and security as a priority of travel decisions. Nightlife ...
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    The cross-cultural learning process of Thai spa uniqueness and identity for Russian customers in Moscow city, Russian federation 

    Pratoom Wongsawasdi; Therdchai Choibamroong (National Institute of Development Administration, 2017)

    This dissertation 1) studied the uniqueness of Thai spa services in the view of Russian customers and the identity concepts of Thai spa entrepreneurs in Moscow City; 2) explored the methods of creating cross-cultural learning process about the uniqueness of Thai spa services for Russian customers; 3) identified the desires for a cross-cultural learning process about the uniqueness of Thai spa services for Russian customers; and 4) created a cross-cultural learning process of Thai spa uniqueness and identity for Russian customers.
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    The development of 21st century learning skills to enhance the performance effectiveness of convention hotel staff in Thailand 

    Busarin Wongwiwattana; Chokechai Suveatwatanakul (National Institute of Development Administration, 2017)

    This paper was aimed to present the guideline development of 21st Century Learning Skills for the convention hotel staff’s performance and effectiveness in Thailand.  The results of the study could help to improve the performance of convention hotel staff, especially at convention hotels in Thailand.  Convention hotels are used for meetings and business conventions which generate a lot of benefits to the country such as revenue, employment, cross cultural management and technological development respectively. Thus, it is necessary to understand ...
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    The development of a structural equation model in managing experience, value and customer satisfaction in international tourism business 

    Peerapong Tanvittayanont; Kassara Sukpatch (National Institute of Development Administration, 2017)

    This research aimed 1) To study factors related to customer experience management, customer satisfaction and customer value in Thailand's outbound tour operators. 2) To develop a structural equation model of customer value for Thailand's outbound tour operators. to developing structural equation model of customer value for outbound tour operators in Thailand.  This study was a mixed methods research based on qualitative and quantitative research to obtain a set of factors, including internal latent variables, external latent variables, and observed ...
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    The development of procedure to reinforce youth tourism world heritage in historic town of Sukhothai and associated historic towns 

    Taviz Tatnormjit; Therdchai Choibamroong (National Institute of Development Administration, 2015)

    Educational management must focus that all learners have potential in learning and self-development in which they are the most important components. Besides, the process of educational management must promote learners to be able to develop themselves naturally based on their potential. The objectives of this study were to: 1) synthesize the provision of knowledge about world heritage historical town of Sukhothai and associated historical towns by personnel of agencies concerning with world heritage tourism – historical town of Sukhothai and ...
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    The development of Thai tourist police occupational standard 

    Naruedolrapassorn Jaksudechovanith; Chokechai Suveatwatanakul (National Institute of Development Administration, 2016)

    The study of development in Thai tourist police professional standards aims to develop performance indicator that important to improve Thai tourist police professional standards and professional standard handbook. This study is done by using Mixed Method Research (Qualitative Research and Quantitative Research) which is divided into 5 steps as given below: 1) Literature review by qualitative research 2) Examine questionnaires for group discussion (Focus Group) by expert using qualitative research 3) Survey based on questionnaires for both ...
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    The effects of emotional labor and moderating roles of gender, age, and manager emotional intelligence on the job and organizational outcomes: a case study of frontline hotel employees in Phuket, Thailand 

    Siriporn Khetjenkarn; Charoenchai Agmapisarn (National Institute of Development Administration, 2018)

            In the high competition of the hospitality and service industry, hotels are in the process of intensely managing their employees’behavior and emotions, and this can have a detrimental impact on frontline employees’ work attitudes, job performance, and behavior within the organization. In Thailand, there are still pressing questions regarding these issues. The objectives of this study were to examine the relationships among emotional labor, burnout, job satisfaction, turnover intention, and organizational commitment, and to compare the ...
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    The model application of human resource development to create intention toward employee's behavior modification of green hotel 

    Pornpimon Sritharet; Sangkae Punyasiri (National Institute of Development Administration, 2018)

    This thesis is aimed to examine general context in human resource development in a green hotel by focusing on evaluate the environmental behavioral of hotel employees in a green hotel and investigate the casual factors which affects the behavioral of hotel employees in a green hotel. There were three research questions: (1) What is the general context of human resource development in a green hotel? (2) What extent environmental behavior of a hotel employee in a green hotel? and (3) What are the causal factors that affect to behavior of hotel ...
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    The model of community enterprise network management in lower central region for promoting agro-tourism 

    Tassanee Naksanee; Kassara Sukpatch (National Institute of Development Administration, 2016)

    The results of the study demonstrated that: 22 community enterprise networks had 3 main activities including 1) Agricultural Institute Group/Housewives = 12 groups (54.55%), 2) Production = 9 groups (40.90%), and 3) Service = 1 group (4.55%). Each group was formed to solve the problems of the 21 groups of community (95.45%) caused by 1) lower production price, 2) intervention by middlemen, 3) high cost on production, 4) low quality of the products, short life span of the products/no creation of the product identity, 5) lack of water supply ...
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    The model of yacht tourism management in Phuket 

    Natdaporn Chonweerawong; Paithoon Monpanthong (National Institute of Development Administration, 2020)

    This research proposed the Model of Yacht Tourism Management in Phuket. The objectives of this research consist of 1) study the current situation and context of the Yacht Tourism in Phuket, 2) analyze the Yacht tourist behavior in Phuket, 3) evaluate the potential of the Yacht Tourism Management in Phuket, and 4) propose the Model of Yacht Tourism Management in Phuket. A mixed research methodology was employed in this study. Questionnaires were distributed to collect quantitative data. The data were collected from a sample of 400 yacht tourists ...
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    Tourism experience design process of waterfront community: a case study of chantaboon waterfront community, Chanthaburi 

    Nisarat Saengkae; Worarak Sucher (National Institute of Development Administration, 2018)

    The research of this study investigates the process of waterfront community tourism experience focusing on Chantaboon Waterfront Community, Chanthaburi. The study sheds light on propose the waterfront experience process in terms of tourism destination and tourism product that emphasis on the influence of tourist motivation. Beside this, the study extracted the process of waterfront community tourism experience specifically from lessons learned in Chantaboon Waterfront Community and other similar waterfront communities of 10 case studies. Unlike ...
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    Tourism management to respond the climate change under the context of tourists' behavior adaptation: case study of Khao Yai National Park 

    Yulada Supsomboon; Kassara Sukpatch (National Institute of Development Administration, 2022)

    This research has the objectives to 1) study the behavior of the tourists who travel to Khao Yai National Park 2) analyze and categorize the factors that affect the tourism behavior for responding to climate change and the tourists who travel to Khao Yai National Park 3) study the tourism management that responds the climate change of Khao Yai National Park and, 4) suggest the tourism management guideline that responds the climate change under the context of tourists’ behavior adaptation : case study of Khao Yai National Park, by using the ...
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    Tourism marketing management strategies for Nakhon Si Thammarat as a secondary tourism city toward foreign quality tourists 

    Angsikarn Sasithornwetchakul; Therdchai Choibamroong (National Institute of Development Administration, 2018)

    Nakhon Si Thammarat (NST) is one of the amazing destinations with a wide variety of tourist attractions. Effective tourism marketing management, thus, enables to enhance NST people of all ages. This research is subsequently aimed for 1) analyzing a tourism context of Nakhon Si Thammarat as a secondary tourism city; 2) evaluating tourism management of Nakhon Si Thammaratas a secondary tourism city; 3) studying behavior based on tourism marketing factors of Nakhon Si Thammarat as a secondary tourism city; 4) evaluating the effectiveness of ...
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    Value co-creation model enhancing competitiveness of exhibition industry in Thailand 

    Athitaya Pathan; Rugphong Vongsaroj (National Institute of Development Administration, 2018)

    Among the growth of global exhibition industry, Asia is strongly positioned to remain one of the most attractive trade fair markets worldwide. Despite the positive direction of the country‟s large market size and revenue in its sub-region, Thailand is facing intensive competition both in existing, and high potential new entrants from emerging ASEAN countries. Therefore, the country needs to review its position in regards to competitiveness. The purpose of this study is to explore the value of the cocreation structure exhibition industry in ...