The factors influencing the improvement of individual capability in knowledge transfer : the case of the Airports of Thailand Public Company Limited (AOT)
Issued Date
2013
Available Date
Copyright Date
Resource Type
Series
Edition
Language
eng
File Type
application/pdf
No. of Pages/File Size
178 leaves
ISBN
ISSN
eISSN
Other identifier(s)
b181983
Identifier(s)
Access Rights
Access Status
Rights
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Rights Holder(s)
Physical Location
National Institute of Development Administration. Library and Information Center
Bibliographic Citation
Citation
Surisa Palawongse (2013). The factors influencing the improvement of individual capability in knowledge transfer : the case of the Airports of Thailand Public Company Limited (AOT). Retrieved from: http://repository.nida.ac.th/handle/662723737/2987.
Title
The factors influencing the improvement of individual capability in knowledge transfer : the case of the Airports of Thailand Public Company Limited (AOT)
Alternative Title(s)
Author(s)
Editor(s)
Advisor(s)
Advisor's email
Contributor(s)
Contributor(s)
Abstract
With globalization, the development of information, communication, and
technology has changed the world rapidly. Globalization has made the world a smaller
place. It is not possible in the contemporary world to stand still; rather the process of
transformation requires a response. Advancement in information technology has brought
about rapid globalization and this requires formulization and re-evaluation of every
functional aspect in the new world. Many organizations have to encounter a competitive
environment and workers need to learn new skills. Both the public and private sectors
have to face this challenge. In this regard, the Airports of Thailand Public Company
Limited, which is in the public sector, must survive in this competitive environment as well.
Thus, it is essential to take action in order to implement new techniques, methods of
administration, and management procedures. In particular, knowledge is no exception
as a requirement for change because it is considered as a key to achievement over competitors.
Because the areas of knowledge especially the knowledge transfer that was one of the
essential tools to manage knowledge assets is broadly acknowledged and questionable,
it is a challenge to explore that factors that influence individual capability regarding
knowledge transfer.
In this study, there are 4 objectives: 1) to assess the improvement of individual
capability in AOT’s knowledge transfer; 2) to identify the factors that impact the
improvement of the individual’s capability to achieve knowledge transfer at AOT;
3) to explain the relationship levels of the factors for the improvement of individual capability in AOT’s knowledge transfer; and 4) to recommend appropriate management
alternatives for utilizing key lessons for the improvement of the individual’s to
transfer knowledge at AOT.
Self-administered survey questionnaires were conducted to identify the critical
factors in the improvement of the individual’s capability to achieve knowledge transfer.
Employees working at the Airports of Thailand Public Company Limited were
the target population of this study, and the population consisted of 500 employees;
460 questionnaires were usable, with a 92.0 percent rate of return in April, 2013.
The questionnaires were comprised of 3 sections: demographic data, the factors
influencing the improvement of the individual’s capability to transfer knowledge,
and the improvement of the individual’s capability regarding knowledge transfer.
In addition, mechanistic structure, organic structure, training, incentives, and
information technology were the variables that influenced the improvement of the
individual’s capability to transfer knowledge. To determine the degree of agreement
of each item, a five-point Likert scale was used in this study.
In the study, stepwise regression analysis was used to investigate the factors
that impacted the improvement of individual capability in AOT’s knowledge transfer.
The findings revealed that all of the factors (mechanistic structure, organic structure,
training, incentives, and information technology) were significant in influencing
the improvement of the individual’s capability at AOT to transfer knowledge.
This dissertation suggests that all five variables should be highly recognized
in terms of the improvement of the individual’s capability to achieve knowledge transfer.
Human resource management and the organizations’ policy makers can formulate
applicable strategies in order to enhance greater action for AOT’s employees for
improvement in the area of knowledge transfer.
Table of contents
Description
Dissertation (Ph.D.(Development Administration))--National Institute of Development Administration, 2013.