Knowledge management practices and organizational performance : a case of the Royal Thai Air Force
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2014
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213 leaves
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b185253
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Pranee Mooklai (2014). Knowledge management practices and organizational performance : a case of the Royal Thai Air Force. Retrieved from: http://repository.nida.ac.th/handle/662723737/3143.
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Knowledge management practices and organizational performance : a case of the Royal Thai Air Force
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Abstract
The objectives of the research were 1) to develop a model of knowledge
management practices and organizational performance, 2) to validate the relationship
of knowledge management practices and organizational performance in the model, and
3) to suggest for the improvement of knowledge management practices and
organizational performance.
This study investigated one independent variable (knowledge management
practices), one intervening variable (innovation) and one dependent variable
(organizational performance). Both quantitative research and qualitative research
were conducted to test the relationship of the variables in the proposed model and
conceptual framework. In quantitative research, a questionnaire survey was
conducted to collect the data from all 185 commanders and directors of Royal Thai
Air Force (RTAF) organizations. And the number of returned questionnaires was
100%. In qualitative research, the population were six RTAF administrators who
were responsible for knowledge management. The unit of analysis was organization.
The Path Analysis was employed to find out direct and indirect relationship of
independent variable, the dependent variable and the intervening variable. The
characteristics of sample were described by descriptive statistics. The findings from
quantitative analysis proved the hypotheses of the proposed model. The findings
were that knowledge management practices positively influenced the organizational
performance, through innovation. The results of quantitative analysis were supported
by the results of qualitative analysis.
The model in this study contributes to the body of knowledge of knowledge
management practices, innovation and organizational performance. This study
contributes to the literature by theoretically developing a conceptual model and then
empirically examining the relationships among knowledge management practices,
innovation and organizational performance. The findings in this study are valuable
for manager’s reference, especially for those whose circumstances are similar to the
military organizations. The model provides useful information for managers to
enhance organizational performance through knowledge management practices and
innovation. Practitioners can use the findings to extend research on knowledge
management and innovation. Further research should be conducted on the
measurement of product innovation and other types of organization than the Royal
Thai Air Force.
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Dissertation (D.P.A.)--National Institute of Development Administration, 2014