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    Using Video Analytic to Improve Customer Service Process Efficiency 

    Puttipong Chanchaem; พุฒิพงศ์ จันทร์แจ่ม; Worapol Pongpech; วรพล พงษ์เพ็ชร; National Institute of Development Administration. School of Applied Statistics; Worapol Pongpech; วรพล พงษ์เพ็ชร (National Institute of Development Administration, 13/8/2021)

    There are many ways to evaluate the customers' service processes efficiency of the casual dining restaurant. One of which is the service speed measured by the amount of time a customer spends waiting for service during each service period. Currently, the object detection system based on deep learning techniques is constantly evolving and high accuracy. In general, restaurants are equipped with more CCTV to apply that information to the employee's service detection techniques. This research aims to develop and improve customer service by monitoring ...