Indicator development for business continuity management of Thai convention venues under crisis

Abstract

The study was aimed to develop indicators for business continuity management of Thai convention venues under crisis. The objectives were: 1) to explore the literature about the indicators for business continuity management of Thai convention venues under crisis; 2) to analyze the indicators for business continuity management of Thai convention venues under crisis; and, 3) to confirm the proposed indicators for business continuity management of Thai convention venues under crisis.

The research design was a mixed methodology combining the quantitative and qualitative approaches. This research was designed as a survey research to develop construct measurement by using Second Order Confirmatory Factor Analysis. For the quantitative method, the data were collected from 248 venues in Bangkok. The respondents were staff who concerned directly in the venues, as well as an executive in venue business.

The research finding indicated that the indicator for business continuity management of Thai convention venues under crisis was created consistently with empirical data. There were 96 indicators remained unchanged from the 150 indicators after being tested from exploratory factor analysis (EFA) which were 5 dimensions including 1) policy (22 indicators), 2) external factors (14 indicators), 3) venue administration (26 indicators), 4) crisis preparing culture (17 indicators) and 5) venue attribute (17 indicators). And after performing confirmatory factor analysis (CFA) on the indicators for close investigation of the overall construct reliability for all constructs reveals have acceptable construct reliability scores within an acceptable range of factor loadings (0.32 and above). The model fit indices present the acceptable fit scores, including Chi-square (178.584), df (68), CFI (0.961), GFI (0.930), RMSEA (0.137), RMR (0.018).

The indicators developed in this research will hopefully facilitate and simplify the quality practice implementation process for Thai convention venues in Bangkok. It will identify the gap between current practices and best practices and develop a plan for business continuity management.

Moreover, through study, it is found that this research provides the indicator for business continuity management for venues in Bangkok. By analyzing concepts and theoretical framework in these issues may give the broader context of structural initiatives for venue management and the recommendations for further studies in other MICE business.