This research has three objectives including, firstly, to study the roles of organizations of disabled people on their right to access low-floor buses, secondly, to study the roles of government agencies in the provision of low-floor buses, and lastly, to suggest recommendations for improving the role of government agencies on the issue of access to the rights of the disabled people to use general public services. This research uses qualitative research methods. It includes in- depth interviews with the 6 key informants, analysis of relevant ...