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A structural equation model of business ethics organization culture employee engagement and job performance of flight attendant

by Jitti Jitklongsub

Title:

A structural equation model of business ethics organization culture employee engagement and job performance of flight attendant

Author(s):

Jitti Jitklongsub

Advisor:

Chokechai Suveatwatanakul

Degree name:

Doctor of Philosophy

Degree level:

Doctoral

Degree discipline:

Integrated Tourism Management

Degree department:

The Graduate School of Tourism Management

Degree grantor:

National Institute of Development Administration

Issued date:

2019

Digital Object Identifier (DOI):

10.14457/NIDA.the.2019.10

Publisher:

National Institute of Development Administration

Abstract:

The objectives of this research were to study and verify structural equation model of business ethics, organization culture, employee engagement and job performance of flight attendants. The sample group comprised of premium airlines’ flight attendants. The multiple variables were 10-20 times of observed variables. Since 16 observed variables were set in this research, the sample group size was determined as 20 times of variables. Thus, the appropriate sample group size was at least 320 cases. To ensure that congruence test of empirical data hypothesis model more reliable, 98 cases were added to the sample group. As a result, the sample group in this research contained 418 cases. The research tool was closed-ended questions relevant to business ethics, organization culture, employee engagement and job performance. Moreover, the descriptive statistics were used for data analysis. The SPSS version 22 software was applied for analysis. The inferential statistics was applied with AMOS to analyze affirmative components and verify structural equation model of business ethics, organization culture, employee engagement and job performance of flight attendants. The variables included: independent variable was business ethics and organization culture; mediating variable was employee engagement; and dependent variable was job performance.             The findings were summarized below. The structural equation model was compliant with empirical data (X2=142.195, df=81, X2/df = 1.755, p =.000, AGFI=.993, GFI=.960, NFI=.968, CFI=.968, CFI=.986, RMSEA=.43) For business ethics aspect, public benefit in mind should be pick up as the first priority. It is recommended that organization considers benefits of all stakeholders resulting in commitment of flight attendants. Apart from that, airlines should emphasize on quality service to make customers impressive, followed by consistent flight attendant competency development and focus on environment, respectively. For the aspect of organization culture, airlines should target task dimension that is employees attempt to complete designated job, followed by rewards in line with designated job accomplishment, career path relies on job achievement, job designation in accordance with individual competencies, focus on designated duties, and job designation in accordance with group competencies resulting in commitment of flight attendants. Besides, the aspect of employee engagement, it is suggested that airlines should pay attention to protect the organization’s image and prestige as first and foremost, namely, good feeling towards organization resulting in good and efficient working behavior; positive speaking about organization resulting in good and efficient working behavior; and engage in protecting organization fame resulting in good and efficient working behavior, respectively. Finally, for job performance part, airlines should give importance to interaction and cooperation as follows: commitment resulting in readiness to work together with other flight attendants, commitment resulting in readiness to work with others; commitment resulting in interaction with others in organization; commitment resulting in acceptance of regulations; and standards of organization, respectively

Description:

Thesis (Ph.D. (Integrated Tourism Management))--National Institute of Development Administration, 2019

Subject(s):

Ethics organization
Business ethics
Organizational commitment
Corporate culture

Keyword(s):

e-Thesis

Resource type:

Dissertation

Extent:

195 leaves

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

URI:

https://repository.nida.ac.th/handle/662723737/5003
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ทรัพยากรสารสนเทศทั้งหมดในคลังปัญญา ใช้เพื่อประโยชน์ทางการเรียนการสอนและการค้นคว้าเท่านั้น และต้องมีการอ้างอิงแหล่งที่มาทุกครั้งที่นำไปใช้ ห้ามดัดแปลงเนื้อหา และทำสำเนาต่อ รวมถึงไม่ให้อนุญาตนำไปใช้ประโยชน์เพื่อการค้า ไม่ว่ากรณีใด ๆ ทั้งสิ้น



This item appears in the following Collection(s)

  • GSTM: Dissertations [76]

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Copyright © National Institute of Development Administration | สถาบันบัณฑิตพัฒนบริหารศาสตร์
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Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International license.

Copyright © National Institute of Development Administration | สถาบันบัณฑิตพัฒนบริหารศาสตร์
Library and Information Center | สำนักบรรณสารการพัฒนา
Email: NIDAWR@nida.ac.th    Chat: Facebook Messenger    Facebook: NIDAWisdomRepository
 

 

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