An empirical study of the relationship between job demand-control-support model, self-efficacy, burnout, information learning, and job performance: a case of employees in the Thai banking sector
by Panita Siriphat
Title: | An empirical study of the relationship between job demand-control-support model, self-efficacy, burnout, information learning, and job performance: a case of employees in the Thai banking sector |
Author(s): | Panita Siriphat |
Advisor: | Nisada Wedchayanon |
Degree name: | Doctor of Philosophy |
Degree level: | Doctoral |
Degree discipline: | Development Administration |
Degree department: | School of Public Administration |
Degree grantor: | National Institute of Development Administration |
Issued date: | 2016 |
Digital Object Identifier (DOI): | 10.14457/NIDA.the.2016.110 |
Publisher: | National Institute of Development Administration |
Abstract: |
Commercial banks in Thailand face many challenging tasks such as new
regulations that impact business operations, the rapid adoption of digital banking by
consumers. Commercial banks have employed a matrix organizational structure,
combined with a flexible modern working practice. All these changes affect the form
of organization that increase employees’ responsibilities and more autonomy than in
the past. Employees have to perform multiple tasks which has led to increased levels
of work stress. Additionally, employees need to acquire more knowledge and skill for
their employability. At the workplace, informal learning is a valuable source of most
innovation and performance improvement in organizations. In order to understand
these circumstances, a job demand-control-support model has been adopted to explain
the underlying psychological process of job characteristics and social support that
have become influential vehicles for both enhancing burnout and for assisting in
informal learning in employees. In addition, this study has additionally emphasized
self-efficacy, which is an individuals’ sense of their capability to control and
influence their environments in order to meet their desired attainment. Therefore, it
was assumed that self-efficacy has a negative effect on burnout but that it has positive
effect on a learner’s confidence attitude. Lastly, this study presented the effect of
burnout and informal learning on employee job performance. |
Description: |
Thesis (Ph.D. (Development Administration))--National Institute of Development Administration, 2016 |
Subject(s): | Workplace learning
Burnout |
Keyword(s): | Job demand-control-support model
Workplace Informal learning |
Resource type: | Dissertation |
Extent: | 195 leaves |
Type: | Text |
File type: | application/pdf |
Language: | eng |
Rights: | This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. |
URI: | https://repository.nida.ac.th/handle/662723737/5283 |
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