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Supporting knowledge management processes by enhancing knowledge management systems functionalities

by Thanyatida Gunadham

Title:

Supporting knowledge management processes by enhancing knowledge management systems functionalities

Author(s):

Thanyatida Gunadham

Advisor:

Nithinant Thammakoranonta

Degree name:

Doctor of Philosophy

Degree level:

Doctoral

Degree discipline:

Computer Science and Information Systems

Degree department:

School of Applied Statistics

Degree grantor:

National Institute of Development Administration

Issued date:

2020

Digital Object Identifier (DOI):

10.14457/NIDA.the.2020.62

Publisher:

National Institute of Development Administration

Abstract:

Nowadays, various industries widely utilize Knowledge Management Systems (KMSs) to facilitate knowledge management activities for improving organizational performance.  Nevertheless, organizations that use KMSs, are still facing difficulties in managing knowledge.  This research intends to enhance the functionalities of KMSs to better facilitate all KM processes.  First, the research aims to identify current problems occurred in the organization during knowledge discovery, knowledge capture, knowledge sharing, and knowledge application processes.  The research uses a qualitative approach by conducting an interview with selected organizations in Thailand.  The problems collected from the first part of the research are considered together with the idea of disruptive technologies.  In order to have competitive advantage in the market, the organization need to keep up with disruptive technologies.  This research then proposes KMSs’ functionalities which includes enhancing existing functions and developing new functions.  The proposed KMSs’ functionalities have been verified by KM experts from selected organizations in Thailand.  Several benefits of proposed KMSs’ functionalities are supporting employee learning, enabling work efficiency and effectiveness, discovering new insights, and improving organizational processes.

Description:

Thesis (Ph.D. (Computer Science and Information Systems))--National Institute of Development Administration, 2020

Subject(s):

Knowledge management
Knowledge management -- Technological innovations

Keyword(s):

e-Thesis
Knowledge management process
Knowledge management systems

Resource type:

Dissertation

Extent:

278 leaves

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

URI:

https://repository.nida.ac.th/handle/662723737/5529
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ทรัพยากรสารสนเทศทั้งหมดในคลังปัญญา ใช้เพื่อประโยชน์ทางการเรียนการสอนและการค้นคว้าเท่านั้น และต้องมีการอ้างอิงแหล่งที่มาทุกครั้งที่นำไปใช้ ห้ามดัดแปลงเนื้อหา และทำสำเนาต่อ รวมถึงไม่ให้อนุญาตนำไปใช้ประโยชน์เพื่อการค้า ไม่ว่ากรณีใด ๆ ทั้งสิ้น



This item appears in the following Collection(s)

  • GSAS: Dissertations [166]

Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International license.

Copyright © National Institute of Development Administration | สถาบันบัณฑิตพัฒนบริหารศาสตร์
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Email: NIDAWR@nida.ac.th    Chat: Facebook Messenger    Facebook: NIDAWisdomRepository
 

 

Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International license.

Copyright © National Institute of Development Administration | สถาบันบัณฑิตพัฒนบริหารศาสตร์
Library and Information Center | สำนักบรรณสารการพัฒนา
Email: NIDAWR@nida.ac.th    Chat: Facebook Messenger    Facebook: NIDAWisdomRepository
 

 

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