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Research on the influence of service employee emotional intelligence on customer loyalty in the context of service recovery
; (National Institute of Development Administration, 2021)
Developing the service industry remains the focus of China's economic work for a long time to come. At present, the nation is also taking a series of measures to vigorously promote the reform and development of the service ...
Influencing factors of tacit knowledge sharing behavior of teachers in colleges and universities based on the theory of planned behavior and knowledge transfer
; (National Institute of Development Administration, 2021)
Nowadays, China has entered the era of knowledge economy. As the most important resource element for the survival and development of organizations, knowledge is the key source for individuals and organizations to acquire ...
The effects of workplace spirituality and spiritual intelligence on person-organization fit, person-job fit and the subsequent effects on real estate agents' work behaviors and performance
; (National Institute of Development Administration, 2021)
The real estate brokerage industry plays a major role in the real estate sector and economy of Thailand. There are about 5,000 registered brokerage firms that conducted business with real estate agents and brokers in ...
Cultural interaction and tourist destination loyalty : a case study of Phuket, Thailand
; (National Institute of Development Administration, 2021)
The interaction between cultural factors and tourists’ destination loyalty has not yet been widely observed among research scholars. However, the knowledge of the interaction is necessary for understanding how culture is ...
Mechanism of cross-national communication barriers between Chinese and Thai employees, a study of companies at the Eastern economic corridor of Thailand
; (National Institute of Development Administration, 2021)
Scholars give different and inconsistent definitions of cross-national communication barriers. It is not beneficial for the research of cross-national communication barriers. To confirm the affecting factors of cross-national ...