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Factors leading to work passion for innovative work behavior: case study of small hotel business in Thailand

by Praweena Kasai

Title:

Factors leading to work passion for innovative work behavior: case study of small hotel business in Thailand

Other title(s):

Factors leading to work passion for innovative work behavior: case study of small hotel business in Thailand

Author(s):

Praweena Kasai

Advisor:

Wasita Boonsathorn

Degree name:

Doctor of Philosophy

Degree level:

Doctoral

Degree department:

School of Human Resource Development

Degree grantor:

National Institute of Development Administration

Issued date:

2017

Digital Object Identifier (DOI):

10.14457/NIDA.the.2017.41

Publisher:

National Institute of Development Administration

Abstract:

The purposes of this research are to examine firstly, the meaning of innovation and how innovative work behavior is developed, secondly, the meaning of work passion for innovative work behavior among executives and employees in the small hotel business, thirdly, the factors leading to work passion for innovative work behavior, and lastly, the model of factors leading to work passion for innovative work behavior of executives and employees of the small hotel business.
This research employed a qualitative method with multiple case studies. Six boutique hotels and four hostels with Thailand Boutique Award and has been described by online reviewers as being innovative were chosen from different regions of Thailand. Forty participants including ten owners/executives and thirty employees with innovative experience were purposive selected for the interview in a form of semi-structure both individually and focus group.
In finding the meaning of innovation, executives and employees of the small hotel business view innovation as improvement, novel, uniqueness and modification. In addition, there are five categories of innovation found from the participants’ innovation experiences which included; product/service, process, managerial, marketing, and institutional. Product/service was the most visible form of innovation among participants. Moreover, the innovative experience of participants developed through different stages of innovative work behavior including; idea generation, idea promotion, and idea realization.
To explain the meaning of work passion for innovative work behavior among executives and employees in a small hotel business, the major themes that described work passion were presented in the aspect of affect (complacency, euphoria, anxious), cognition (concentration on developing business, sense of ownership, concern for stakeholders) and behavior (striving for excellence, eagerness to learn, exertion/never giving up, altruism, entrepreneurial spirit). However, the research findings mainly suggested that work passion concept for innovative work behavior of executives and employees of the small hotel business were perceived as positive feeling (e.g. complacency and euphoria), concern for stakeholders, striving for excellence, and entrepreneurial spirit to create and develop an innovative work.
The results of factors leading to work passion for innovative work behavior revealed in four different themes included; job factors (autonomy, meaningful work, feedback, task variety), organizational factors (collaboration, performance expectations, engagement in the organization, development program, organizational strategy), relationship factors (connectedness with leader, connectedness with colleagues, engagement with the customer), and individual factor (personality). The finding also reported that executives and employees perceived meaningful work, engagement in the organization, and personality as an important factor which could lead them to have more work passion for innovative work behavior.
The implication of this study was to provide guidelines with useful recommendations and practices for building work passion for the innovative work behavior of the small hotel business. The researcher would propose the executives or owners of the small hotel business to work with employees as a team, give a clear guidance, empower as possible, and assure to accommodate/facilitate guests well since employees really concerned with the great experience of their guests. The researcher also recommended to motivate employees more by providing training and development and business trip to other hotels to stimulate their innovation.
Since the findings found Corporate Social Responsibility (CSR) as a factor to increase work passion for innovative work behavior of small hotel business, the researcher recommended to conduct further study under the topic of “Corporate Social Responsibility (CSR) as a factor leading to work passion for small hotel business”.

Description:

Thesis (Ph.D. (Human Resource and Organization Development))--National Institute of Development Administration, 2017

Subject(s):

Innovative work behavior

Keyword(s):

Work passion

Resource type:

Dissertation

Extent:

173 leaves

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

URI:

https://repository.nida.ac.th/handle/662723737/5878
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ทรัพยากรสารสนเทศทั้งหมดในคลังปัญญา ใช้เพื่อประโยชน์ทางการเรียนการสอนและการค้นคว้าเท่านั้น และต้องมีการอ้างอิงแหล่งที่มาทุกครั้งที่นำไปใช้ ห้ามดัดแปลงเนื้อหา และทำสำเนาต่อ รวมถึงไม่ให้อนุญาตนำไปใช้ประโยชน์เพื่อการค้า ไม่ว่ากรณีใด ๆ ทั้งสิ้น



This item appears in the following Collection(s)

  • GSHRD: Dissertations [22]

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Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International license.

Copyright © National Institute of Development Administration | สถาบันบัณฑิตพัฒนบริหารศาสตร์
Library and Information Center | สำนักบรรณสารการพัฒนา
Email: NIDAWR@nida.ac.th    Chat: Facebook Messenger    Facebook: NIDAWisdomRepository
 

 

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