Factors leading to work passion for innovative work behavior: case study of small hotel business in Thailand
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2017
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eng
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173 leaves
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b201180
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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National Institute of Development Administration. Library and Information Center
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Praweena Kasai (2017). Factors leading to work passion for innovative work behavior: case study of small hotel business in Thailand. Retrieved from: https://repository.nida.ac.th/handle/662723737/5878.
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Factors leading to work passion for innovative work behavior: case study of small hotel business in Thailand
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Abstract
The purposes of this research are to examine firstly, the meaning of innovation
and how innovative work behavior is developed, secondly, the meaning of work
passion for innovative work behavior among executives and employees in the small
hotel business, thirdly, the factors leading to work passion for innovative work
behavior, and lastly, the model of factors leading to work passion for innovative
work behavior of executives and employees of the small hotel business.
This research employed a qualitative method with multiple case studies. Six boutique hotels and four hostels with Thailand Boutique Award and has been described by online reviewers as being innovative were chosen from different regions of Thailand. Forty participants including ten owners/executives and thirty employees with innovative experience were purposive selected for the interview in a form of semi-structure both individually and focus group.
In finding the meaning of innovation, executives and employees of the small hotel business view innovation as improvement, novel, uniqueness and modification. In addition, there are five categories of innovation found from the participants’ innovation experiences which included; product/service, process, managerial, marketing, and institutional. Product/service was the most visible form of innovation among participants. Moreover, the innovative experience of participants developed through different stages of innovative work behavior including; idea generation, idea promotion, and idea realization.
To explain the meaning of work passion for innovative work behavior among executives and employees in a small hotel business, the major themes that described work passion were presented in the aspect of affect (complacency, euphoria, anxious), cognition (concentration on developing business, sense of ownership, concern for stakeholders) and behavior (striving for excellence, eagerness to learn, exertion/never giving up, altruism, entrepreneurial spirit). However, the research findings mainly suggested that work passion concept for innovative work behavior of executives and employees of the small hotel business were perceived as positive feeling (e.g. complacency and euphoria), concern for stakeholders, striving for excellence, and entrepreneurial spirit to create and develop an innovative work.
The results of factors leading to work passion for innovative work behavior revealed in four different themes included; job factors (autonomy, meaningful work, feedback, task variety), organizational factors (collaboration, performance expectations, engagement in the organization, development program, organizational strategy), relationship factors (connectedness with leader, connectedness with colleagues, engagement with the customer), and individual factor (personality). The finding also reported that executives and employees perceived meaningful work, engagement in the organization, and personality as an important factor which could lead them to have more work passion for innovative work behavior.
The implication of this study was to provide guidelines with useful recommendations and practices for building work passion for the innovative work behavior of the small hotel business. The researcher would propose the executives or owners of the small hotel business to work with employees as a team, give a clear guidance, empower as possible, and assure to accommodate/facilitate guests well since employees really concerned with the great experience of their guests. The researcher also recommended to motivate employees more by providing training and development and business trip to other hotels to stimulate their innovation.
Since the findings found Corporate Social Responsibility (CSR) as a factor to increase work passion for innovative work behavior of small hotel business, the researcher recommended to conduct further study under the topic of “Corporate Social Responsibility (CSR) as a factor leading to work passion for small hotel business”.
This research employed a qualitative method with multiple case studies. Six boutique hotels and four hostels with Thailand Boutique Award and has been described by online reviewers as being innovative were chosen from different regions of Thailand. Forty participants including ten owners/executives and thirty employees with innovative experience were purposive selected for the interview in a form of semi-structure both individually and focus group.
In finding the meaning of innovation, executives and employees of the small hotel business view innovation as improvement, novel, uniqueness and modification. In addition, there are five categories of innovation found from the participants’ innovation experiences which included; product/service, process, managerial, marketing, and institutional. Product/service was the most visible form of innovation among participants. Moreover, the innovative experience of participants developed through different stages of innovative work behavior including; idea generation, idea promotion, and idea realization.
To explain the meaning of work passion for innovative work behavior among executives and employees in a small hotel business, the major themes that described work passion were presented in the aspect of affect (complacency, euphoria, anxious), cognition (concentration on developing business, sense of ownership, concern for stakeholders) and behavior (striving for excellence, eagerness to learn, exertion/never giving up, altruism, entrepreneurial spirit). However, the research findings mainly suggested that work passion concept for innovative work behavior of executives and employees of the small hotel business were perceived as positive feeling (e.g. complacency and euphoria), concern for stakeholders, striving for excellence, and entrepreneurial spirit to create and develop an innovative work.
The results of factors leading to work passion for innovative work behavior revealed in four different themes included; job factors (autonomy, meaningful work, feedback, task variety), organizational factors (collaboration, performance expectations, engagement in the organization, development program, organizational strategy), relationship factors (connectedness with leader, connectedness with colleagues, engagement with the customer), and individual factor (personality). The finding also reported that executives and employees perceived meaningful work, engagement in the organization, and personality as an important factor which could lead them to have more work passion for innovative work behavior.
The implication of this study was to provide guidelines with useful recommendations and practices for building work passion for the innovative work behavior of the small hotel business. The researcher would propose the executives or owners of the small hotel business to work with employees as a team, give a clear guidance, empower as possible, and assure to accommodate/facilitate guests well since employees really concerned with the great experience of their guests. The researcher also recommended to motivate employees more by providing training and development and business trip to other hotels to stimulate their innovation.
Since the findings found Corporate Social Responsibility (CSR) as a factor to increase work passion for innovative work behavior of small hotel business, the researcher recommended to conduct further study under the topic of “Corporate Social Responsibility (CSR) as a factor leading to work passion for small hotel business”.
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Thesis (Ph.D. (Human Resource and Organization Development))--National Institute of Development Administration, 2017