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Developing training program assessment instrument for employee in the hotel industry

by Tanida Lakornsri

Title:

Developing training program assessment instrument for employee in the hotel industry

Author(s):

Tanida Lakornsri

Advisor:

Suwaree Namwong

Degree name:

Doctor of Philosophy

Degree level:

Doctoral

Degree discipline:

Integrated Tourism Management

Degree department:

Graduate School of Tourism Management

Degree grantor:

National Institute of Development Administration

Issued date:

2017

Publisher:

National Institute of Development Administration

Abstract:

Training is a foundation for improving staff competency, staff satisfaction, and staff commitment. Thus, this research aimed to develop an instrument to assess the training program to be a training program effectiveness. This study also attempted to fulfill the research gap examining the relationship among staff reaction towards training program, training satisfaction, and staff commitment. To achieve the research aim, four research questions have stated: 1) How does an organization develop a training program? 2) How to measure operational training program? 3) How is training program related to training satisfaction? 4) How is the staff training satisfaction related to staff commitment? Furthermore, the hypotheses were proposed based on the conceptual framework. The two main hypotheses have proposed: H1: The training program positively related to entry-level staff training satisfaction. H2: The training satisfaction positively related to staff commitment to work within the hotel industry.
diheM ethoMs approach was employed to examine the findings of this study. The qualitative and qualntitative has simultaneously conducted. The former approach employed the face-to-face technique to develop the training program assessment instrument with seven directors of human resource and training and development managers of international hotel chains originating from Bangkok, Thailand were interviewed to answer research question one. Twenty-two immediate supervisors and managers of the department have conducted the interview to answer research question. At the same time two the letter involved approach the survey questionnaire
was administered to 410 hotel entry-level staff in the same study area as conducting qualitative. This process started from the mid-January until mid-April, 2018. The survey has collected for 386 in total. Besides, the Mescriptive statistic anM exploratory factor (EFA) analysis 20 were performed on SPSS to measure a reliable of the research instrument and for reducing the extensived large data set of variables into smaller indices or factors based on the data provided and to maximize the number of variances explained. Moreover, a multiple regression technique was conducted to test the hypotheses.
The findings proposed the final conceptual framework of a training program assessment instrument that showed three new aspects within the organizational strategy and the other three critical aspects under the operational strategy component to be a criterion for assessing the training program. The last component presented the distinguish linkage among training program , training satisfaction, and staff commitment. The findings highlighted the importance of having self-development evaluation, the qualification of the instructor and training equipment and facility for staff satisfaction, which significantly leads to staff commitment to the hotel organization. This study also provied the contributions and implications emphasizing the best practice for human resource management and training and development managers, mainly to be the best practice for practitioners in small hotels. The training hotel needs to consider the i portance of its training program assessment; especially, by employing this systematic instrument, which generates the training program effectiveness and increases staff commitment for the future sustainability in labor and services competition within the hotel industry

Description:

Thesis (Ph.D. (Integrated Tourism Management))--National Institute of Development Administration, 2017

Subject(s):

Hospitality industry
Employees--Training of

Resource type:

Dissertation

Extent:

230 leaves

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

URI:

https://repository.nida.ac.th/handle/662723737/6026
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ทรัพยากรสารสนเทศทั้งหมดในคลังปัญญา ใช้เพื่อประโยชน์ทางการเรียนการสอนและการค้นคว้าเท่านั้น และต้องมีการอ้างอิงแหล่งที่มาทุกครั้งที่นำไปใช้ ห้ามดัดแปลงเนื้อหา และทำสำเนาต่อ รวมถึงไม่ให้อนุญาตนำไปใช้ประโยชน์เพื่อการค้า ไม่ว่ากรณีใด ๆ ทั้งสิ้น



This item appears in the following Collection(s)

  • GSTM: Dissertations [76]

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Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International license.

Copyright © National Institute of Development Administration | สถาบันบัณฑิตพัฒนบริหารศาสตร์
Library and Information Center | สำนักบรรณสารการพัฒนา
Email: NIDAWR@nida.ac.th    Chat: Facebook Messenger    Facebook: NIDAWisdomRepository
 

 

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