Human resource management practices for employee engagement to enhance organizational citizenship behavior in five-star hotels in Thailand
by Pornpimol Chaisanit
Title: | Human resource management practices for employee engagement to enhance organizational citizenship behavior in five-star hotels in Thailand |
Author(s): | Pornpimol Chaisanit |
Advisor: | Sangkae Punyasiri |
Degree name: | Doctor of Philosophy |
Degree level: | Doctoral |
Degree discipline: | Integrated Tourism Management |
Degree department: | Graduate School of Tourism Management |
Degree grantor: | National Institute of Development Administration |
Issued date: | 2018 |
Digital Object Identifier (DOI): | 10.14457/NIDA.the.2018.3 |
Publisher: | National Institute of Development Administration |
Abstract: |
This study investigates the relationship between employee perceptions of
human resource management practices (HRM practices) and organizational
citizenship behavior (OCB), and also examines the mediating role of employee
engagement between the relationship of employee perceptions of HRM practices and
OCB in the context of five-star hotels in Thailand. The thesis especially focuses on
eight HRM practices; namely, recruitment and selection, training support,
performance appraisal, compensation and benefits, career opportunities, internal
communication, rewards and recognition, and empowerment. Social exchange theory
(SET) have been applied to the study and helped to describe the exchange relationship
between employers and employees. |
Description: |
Thesis (Ph.D. (Integrated Tourism Management))--National Institute of Development Administration, 2018 |
Subject(s): | Organizational behavior |
Keyword(s): | Organizational Citizenship Behavior |
Resource type: | Dissertation |
Extent: | 267 leaves |
Type: | Text |
File type: | application/pdf |
Language: | eng |
Rights: | This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. |
URI: | https://repository.nida.ac.th/handle/662723737/6036 |
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