THE CAUSAL EFFECTS OF EFFECTIVE HUMAN RESOURCE PRACTICES AND PERCEPTION OF OWN CULTURE INFLUENCING ON AWARENESS OF INTERCULTURAL COMMUNICATION TOWARD TEAMWORK PERFORMANCE AMONG 5 STAR-RATED HOTEL STAFF IN THAILAND
THE CAUSAL EFFECTS OF EFFECTIVE HUMAN RESOURCE PRACTICES AND PERCEPTION OF OWN CULTURE INFLUENCING ON AWARENESS OF INTERCULTURAL COMMUNICATION TOWARD TEAMWORK PERFORMANCE AMONG 5 STAR-RATED HOTEL STAFF IN THAILAND
by Thitima Lumliengphon; ฐิติมา ลำเลียงพล; Therdchai Choibamroong; เทิดชาย ช่วยบำรุง; National Institute of Development Administration. The Graduate School of Tourism Management
Title: | THE CAUSAL EFFECTS OF EFFECTIVE HUMAN RESOURCE PRACTICES AND PERCEPTION OF OWN CULTURE INFLUENCING ON AWARENESS OF INTERCULTURAL COMMUNICATION TOWARD TEAMWORK PERFORMANCE AMONG 5 STAR-RATED HOTEL STAFF IN THAILAND THE CAUSAL EFFECTS OF EFFECTIVE HUMAN RESOURCE PRACTICES AND PERCEPTION OF OWN CULTURE INFLUENCING ON AWARENESS OF INTERCULTURAL COMMUNICATION TOWARD TEAMWORK PERFORMANCE AMONG 5 STAR-RATED HOTEL STAFF IN THAILAND |
Contributor(s): | National Institute of Development Administration. The Graduate School of Tourism Management |
Advisor: | Therdchai Choibamroong
เทิดชาย ช่วยบำรุง |
Issued date: | 7/1/2023 |
Publisher: | National Institute of Development Administration |
Abstract: |
The hotel industry is the largest and most rapidly growing industry in Thailand. Many tourists are travelling there from many different countries around the world. The ability for hotel staffs to use multi-languages in communication with guests, such as English, Chinese and Japanese, is becoming more than ever so needed as an absolute minimal requirement. Due to widespread difficulties with the language barrier, many hotels hire native speaker to solve this problem. This study, therefore, explored the effectiveness of human resource practices (HRP) that led to the awareness of intercultural communication among 5 star-rated staff. The data were collected from expatriate staff in 5 star-rated Thai hotel chains in Thailand. The total of 578 out of 600 questionnaires were obtained and analyzed by using structural equation modeling to test the hypotheses. The main results indicated that HRP had a positive, direct effect on the awareness of intercultural communication among 5 star-rated hotel in Thailand. The researcher recommended that the human resources department in the hospitality industry provide training to expatriate to make them aware of intercultural communication. |
Description: |
Doctor of Philosophy (Integrated Tourism and Hospitality Management) (Ph.D.(Integrated Tourism and Hospitality Management)) |
Keyword(s): | 5 star hotel industry
Human Resource Practices Intercultural Communication Teamwork Performance Causal Effects |
Type: | Dissertation ดุษฎีนิพนธ์ |
Language: | en |
Rights: | National Institute of Development Administration |
URI: | https://repository.nida.ac.th/handle/662723737/6172 |
Files in this item (CONTENT) |
|
| View |
This item appears in the following Collection(s) |
|
Related items
Showing items related by title, author, creator and subject.
-
THE EFFECTS OF INTELLECTUAL CAPITAL, INNOVATIVE BEHAVIOR, AND ABSORPTIVE CAPACITY ON ORGANIZATIONAL EFFECTIVENESS IN THE SERVICE INDUSTRY IN THAILAND – THE MODERATING ROLE OF SOCIAL CAPITAL
; (National Institute of Development Administration, 12/8/2022)
The present study explored the association between intellectual capital, employees’ innovative behavior in the workplace, the absorptive capacity of a firm, and organizational effectiveness of the Thai listed companies in the service industry. The survey data were collected from 423 managers from 198 listed companies in Thailand. The results showed that intellectual capital tended to improve the employees’ innovative behavior and the firm’s absorptive capacity, and finally enhance corporate organizational effectiveness. Furthermore, the results ... -
IMPACT OF HIGH-COMMITMENT HUMAN RESOURCE MANAGEMENT ON THE TURNOVER INTENTION OF TEACHERS IN CHINESE PRIVATE UNIVERSITIES– MEDIATING EFFECT OF ORGANIZATIONAL COMMITMENT AND MODERATING EFFECT OF JOB EMBEDDEDNESS: THE CASE OF JIANGXI PROVINCE, CHINA
; (National Institute of Development Administration, 7/1/2023)
As a powerful supplement to higher education, private higher education has been an important part of China's higher education field, which promoted the diversified development of higher education in China and realized the rational allocation of educational resources. However, there are still many human resource management problems of professional teachers in private universities. For example, the participation of professional teachers in the decision-making of teaching management is very low, and their teaching needs and requirements are often ... -
The effects of workplace spirituality and spiritual intelligence on person-organization fit, person-job fit and the subsequent effects on real estate agents' work behaviors and performance
; (National Institute of Development Administration, 2021)
The real estate brokerage industry plays a major role in the real estate sector and economy of Thailand. There are about 5,000 registered brokerage firms that conducted business with real estate agents and brokers in Thailand, with an overall market value of approximately 16 billion Baht in 2019. Even though real estate agents are the key labor force of this business, they have been characterized as employees who have a very high turnover rate. They are paid under a commission-based compensation plan with a small basic salary; therefore, brokerage ...