The influence of emotional labor on organizational citizenship behavior of teachers—taking secondary vocational schools as example

dc.contributor.advisorXuemei Sunth
dc.contributor.authorQIANG HAOth
dc.date.accessioned2023-12-12T07:18:09Z
dc.date.available2023-12-12T07:18:09Z
dc.date.issued2023th
dc.date.issuedBE2566th
dc.description.abstractAs high emotional workers, teachers' emotional labor is deeply involved in building teaching effectiveness, creating working atmosphere and improving organizational performance. In order to ensure the quality of secondary vocational education, it is necessary to pay attention to the construction and management of secondary vocational teachers and improve their organizational citizenship behavior. It is possible to achieve organizational goals and improve the overall performance of the organization through the voluntary organizational citizenship behavior of secondary vocational teachers beyond their personal work responsibilities. In educational work, teachers need to make matching emotional expressions according to the potential emotional rules set by the organization, and more emotional efforts are also needed to interact with leading colleagues. At present, there are some problems in the emotional labor of secondary vocational teachers in China, such as high-intensity emotional consumption caused by complex working environment, difficult compensation of emotional resources caused by lack of school organization care, and insufficient emotional literacy of teachers affecting teachers' emotional regulation. Secondary vocational teachers need to judge and express reasonably in specific situations. However, their emotional labor is not always under reasonable emotional control. Once the emotional feelings are inconsistent with the organization and expression rules, emotional resources will be consumed. If they are not compensated accordingly, it will affect teachers' work attitude and performance. Based on this, we need to examine and optimize the impact of teachers' emotional labor on organizational citizenship behavior. Therefore, on the basis of theory of resource conservation and social exchange theory, this paper takes the 'Stress-Strain-Outcome' (S-S-O) model as the theoretical analysis framework, constructs the action path and research model of emotional labor of secondary vocational teachers on organizational citizenship behavior, tests the intermediary role of psychological contract and work engagement between them, and explains the mechanism of emotional labor of secondary vocational teachers on organizational citizenship behavior, explores the moderating role of organizational support between emotional labor and psychological contract. In this paper, a mixed research method is of 20 secondary vocational teachers in-depth interviews to clarify the direct correspondence between the two variables, the initial verification of research hypotheses to increase the diversity of data collection. Then through the questionnaire analysis (846), the hypothesis test was carried out, and the data were statistically analyzed by SPSS26.0, and validation of the model using Mplus 8.3. The value of this study is mainly reflected in: 1) Combined with the actual work of secondary vocational school teachers, the study focused on the emotional weakening of work focus and the surface acting of employee focus; 2) Reveals the influence mechanism of emotional labor on organizational citizenship behavior and its boundary conditions; 3) Enriched the empirical research of organizational support as a moderator variable. The research enlightenment of this paper is mainly aimed at two angles: From the organizational level, including measures such as optimizing the organizational management system, creating an organizational support atmosphere, and carrying out emotional labor management training; From the individual level, including improving job competency, actively improving work attitude and flexibly adjusting personal emotions.th
dc.format.mimetypeapplication/pdfth
dc.identifier.urihttps://repository.nida.ac.th/handle/662723737/6744th
dc.language.isoength
dc.publisherNational Institute of Development Administrationth
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.th
dc.titleThe influence of emotional labor on organizational citizenship behavior of teachers—taking secondary vocational schools as exampleth
dc.typetext--thesis--doctoral thesisth
mods.genreDissertationth
mods.physicalLocationNational Institute of Development Administration. Library and Information Centerth
thesis.degree.grantorNational Institute of Development Administrationth
thesis.degree.levelDoctoralth
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