Critical success factors for total quality management implementation within Thai public hospitals

dc.contributor.advisorAnchana NaRanongth
dc.contributor.authorJerawat Krisanaphanth
dc.date.accessioned2021-09-27T10:20:33Z
dc.date.available2021-09-27T10:20:33Z
dc.date.issued2016th
dc.date.issuedBE2559th
dc.descriptionThesis (D.P.A.)--National Institute of Development Administration, 2016th
dc.description.abstractThe objectives of this research were to examine the critical success factors for total quality management implementation and the hospital accreditation level in Thai public hospitals, and to explore the theoretical linkage between the critical success factors for total quality management and hospital performance. The Pearson’s correlation and regression analysis were used to find out the relationship among the variables. The data were collected from Thai public hospitals. The findings showed that 9 critical factors of TQM (leadership, strategy planning, customer focus, workforce focus, technology, process, CQI, KM, and culture) had a positively significant impact on hospital performance, while communication has no significant impact on it. Of the three performance dimensions: hospital management overview, hospital quality system, and customer satisfaction was found to have the most effect on hospital performance.th
dc.description.abstractBased on these research findings, all people who worked in Thai public hospitals understood in the concept of Thailand’s healthcare policy implementation accepted it and were well prepared for improving their healthcare services by bettering all critical success factors of TQM that affected hospital performance to gain a higher quality and to provide safety services for patients.th
dc.format.extent169 leavesth
dc.format.mimetypeapplication/pdfth
dc.identifier.doi10.14457/NIDA.the.2016.105
dc.identifier.otherb196249th
dc.identifier.urihttps://repository.nida.ac.th/handle/662723737/5269th
dc.language.isoength
dc.publisherNational Institute of Development Administrationth
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.th
dc.subjectHospital accreditationth
dc.subjectQuality awardsth
dc.subject.otherTotal quality managementth
dc.subject.otherPerformance -- Measurementth
dc.subject.otherHospitalth
dc.titleCritical success factors for total quality management implementation within Thai public hospitalsth
dc.typetext--thesis--doctoral thesisth
mods.genreDissertationth
mods.physicalLocationNational Institute of Development Administration. Library and Information Centerth
thesis.degree.departmentSchool of Public Administrationth
thesis.degree.grantorNational Institute of Development Administrationth
thesis.degree.levelDoctoralth
thesis.degree.nameDoctor of Public Administrationth
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