THE CAUSAL MODEL OF FACTORS AFFECTING ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB PERFORMANCE OF GROUND SERVICE STAFF OF LOW-COST AIRLINES IN THAILAND

dc.contributorTHANAWAT PECHPHANen
dc.contributorธนวัฒน์ เพชรพันธ์th
dc.contributor.advisorSangkae Punyasirien
dc.contributor.advisorแสงแข บุญศิริth
dc.contributor.otherNational Institute of Development Administration. The Graduate School of Tourism Managementen
dc.date.accessioned2024-06-05T09:36:28Z
dc.date.available2024-06-05T09:36:28Z
dc.date.issued5/1/2024
dc.date.issuedBE548
dc.descriptionDoctor of Philosophy (Integrated Tourism and Hospitality Management) (Ph.D.(Integrated Tourism and Hospitality Management))en
dc.descriptionปรัชญาดุษฎีบัณฑิต (การจัดการการท่องเที่ยวและบริการแบบบูรณาการ) (ปร.ด.(การจัดการการท่องเที่ยวและบริการแบบบูรณาการ))th
dc.description.abstractThis study has the following study objectives: 1)To study factors affecting the Organizational citizenship behavior and the job performance of ground service personnel of low-cost airlines in Thailand 2) To study about harmonious relationship between the path, magnitude of the influence of the Work-life balance, the Perception of Human Resource Management Practices influencing the job performance of ground service personnel of low-cost airlines in Thailand through the Organizational citizenship behavior and empirical data. 3)To develop a causal model of factors that affect the Organizational citizenship behavior and the job performance of ground service personnel of low-cost airlines in Thailand. Sample groups include 210 ground staffs of 3 low-cost airlines in Thailand, namely Thai Air Asia, Nok Air, and Thai Lion Air. The research tool was a questionnaire. Quantitative data analysis was analyzed by SPSS software; there was undertaken with descriptive statistical method and inferential statistical method as well as AMOS software carried out of Path Analysis of structural model and overall goodness of fit in each individual measurement model. The CFA process was employed thereafter with all five constructs by using AMOS software to test overall goodness of fit in each individual measurement model. The results of CFA in all five constructs demonstrated acceptable model fit indices with statistically significant standardized estimates were as shown as follows: 1) The Work-life balance (WLB): χ2/df=2.31 CFI = 0.90, RMSEA = 0.07, RMR = 0.06, TLI= 0.91. 2) Perception of Human Resource Management Practices (PHRMP): χ2/df=2.54, CFI = 0.91, RMSEA = 0.04, RMR = 0.004, TLI= 0.96. 3) The Organizational citizenship behavior: χ2/df=2.60, CFI = 0.90, RMSEA = 0.06, RMR = 0.02, TLI= 0.91. 4) The job performance (JP): χ2/df=2.68, CFI = 0.92, RMSEA = 0.06, RMR = 0.04, TLI= 0.92. For structural model process, the results demonstrated that the full structural model fit was moderate with X2 /df = 2.680, CFI = 0.92, RMSEA = 0.06, RMR = 0.04, and TLI = 0.92.en
dc.description.abstract-th
dc.identifier.urihttps://repository.nida.ac.th/handle/662723737/6897
dc.language.isoen
dc.publisherNational Institute of Development Administration
dc.rightsNational Institute of Development Administration
dc.subjectOrganizational citizenship Behavioren
dc.subjectJob Performanceen
dc.subjectGround Service Staffen
dc.subjectLow Cost Airlineen
dc.subject.classificationSocial Sciencesen
dc.subject.classificationBusinessen
dc.titleTHE CAUSAL MODEL OF FACTORS AFFECTING ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB PERFORMANCE OF GROUND SERVICE STAFF OF LOW-COST AIRLINES IN THAILANDen
dc.titleTHE CAUSAL MODEL OF FACTORS AFFECTING ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB PERFORMANCE OF GROUND SERVICE STAFF OF LOW-COST AIRLINES IN THAILANDth
dc.typeDissertationen
dc.typeดุษฎีนิพนธ์th
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