Li, ZhongwuJiang, Lianxin2022-06-012022-06-012021b213156https://repository.nida.ac.th/handle/662723737/5860Thesis (Ph.D. (Management))--National Institute of Development Administration, 2021The traditional family pension model faces great challenges as China entered deep aging in 2015, and the burden of aging at home further increases. It is urgent to accelerate the development of social pension institutions, solve diversified pension problems and further improve China's social pension system. This study analyzes the factors influencing the choice of the elderly from the nursing staff characteristics, service quality, and satisfaction theories of social elderly service organizations. This study adopts the expectation confirmation theory model and combines service quality theory, satisfaction theory, government policy theory, and perceived value theory to explore the nursing staff characteristics of social elderly service institutions and their influencing factors on choice. Simultaneously, It explores the influence on choice under the mediating effect of service quality and satisfaction and the effect of nursing staff characteristics on service quality under the moderating effect of government policies. This study complements theoretical developments in choice research in social pension institutions. This study suggests that the study should improve the comprehensive quality and treatment of nursing staff, promote the improvement of personalized services in nursing institutions, increase the construction of institutional facilities to improve the quality of the environment, improve the management system and policy integration of the nursing service industry, and improve the policy support for social pension institutions. This study believes that in order to solve the real problems of Chinese elderly and social pension institutions, it is necessary to improve the comprehensive quality of pension institution staff, promote the improvement of personalized services in pension institutions, increase the construction of institutional facilities, and improve the quality of the environment; simultaneously, improve the management system and policy integration of the elderly service industry, and increase the policy support for social pension institutions.The traditional family pension model faces great challenges as China entered deep aging in 2015, and the burden of aging at home further increases. It is urgent to accelerate the development of social pension institutions, solve diversified pension problems and further improve China's social pension system. This study analyzes the factors influencing the choice of the elderly from the nursing staff characteristics, service quality, and satisfaction theories of social elderly service organizations. This study adopts the expectation confirmation theory model and combines service quality theory, satisfaction theory, government policy theory, and perceived value theory to explore the nursing staff characteristics of social elderly service institutions and their influencing factors on choice. Simultaneously, It explores the influence on choice under the mediating effect of service quality and satisfaction and the effect of nursing staff characteristics on service quality under the moderating effect of government policies. This study complements theoretical developments in choice research in social pension institutions. This study suggests that the study should improve the comprehensive quality and treatment of nursing staff, promote the improvement of personalized services in nursing institutions, increase the construction of institutional facilities to improve the quality of the environment, improve the management system and policy integration of the nursing service industry, and improve the policy support for social pension institutions. This study believes that in order to solve the real problems of Chinese elderly and social pension institutions, it is necessary to improve the comprehensive quality of pension institution staff, promote the improvement of personalized services in pension institutions, increase the construction of institutional facilities, and improve the quality of the environment; simultaneously, improve the management system and policy integration of the elderly service industry, and increase the policy support for social pension institutions.256 leavesapplication/pdfengThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.Nursing staff characteristicsRemote pensionService qualitye-ThesisNursingOlder people -- CareMedical caretext--thesis--doctoral thesis