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Research on the influence of service employee emotional intelligence on customer loyalty in the context of service recovery
; (National Institute of Development Administration, 2021)
Developing the service industry remains the focus of China's economic work for a long time to come. At present, the nation is also taking a series of measures to vigorously promote the reform and development of the service ...
The contribution of emotional intelligence and cultural intelligence to interaction involvement, emotional exhaustion and job performance of call center representatives in the Philippines
; (National Institute of Development Administration, 2018)
The Philippines is one of the major outsourcing destinations of the call center industry in the world. The call center business in the Philippines has been heralded as the latest sunshine industry, and its growth is mainly ...