Thailand airport operation model for the low-cost carriers
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2014
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2557
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eng
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application/pdf
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522 leaves
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b185183
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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National Institute of Development Administration. Library and Information Center
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Sukhuman Klamsaengsai (2014). Thailand airport operation model for the low-cost carriers. Retrieved from: http://repository.nida.ac.th/handle/662723737/3118.
Title
Thailand airport operation model for the low-cost carriers
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Abstract
An expansion of low-cost carriers (LCC) has increased the number of air
passengers and visitors within a tourism system. This growth has also challenged
airports by shaping their operations. This study came forth because of the deficiency
of research on the links between Thailand airport operations and low-cost carriers,
and the airport operational pattern for such carriers. Thus, the purposes of the study
were to 1) study the operational efficiency of Thailand airports from low-cost carriers’
perspectives, 2) investigate levels of importance and efficiency in operational
attributes and operational procedures of Thailand airports, 3) analyze low-cost carrier
passengers’ requirements toward Thailand airports’ operational attributes, and 4)
propose Thailand airport operation model for the low-cost carriers.
A review of literature comprehended the matter of airport operation.
Consequently, nine operational procedures and 33 operational attributes were
extracted in order to measure operational efficiency of Thai airports.
Mixed research methodology was employed in this study. 423 sets of
questionnaires were distributed to collect quantitative data from LCC passengers
whereas semi-structured interviews were also conducted to collect qualitative data
from 27 LCC passengers, 30 LCC staff, and 7 airport executives in four Thai airports
during November to December 2013. Content analysis was used on interview results
while descriptive statistics (i.e., frequency, percentage, mean, and standard deviation)
and inferential statistics (i.e., paired sample t-test and ANOVA) as
well as Importance-Performance Analysis (IPA) were employed for the analysis of
quantitative data.
The research results found that, 1) in low-cost carriers’ views, Thailand
airports were efficient in providing a number of security check points, security agency
cooperation, standard safety equipment, a wide range of ancillary services, friendly
staff, and regular meetings with airline representatives. However, capabilities of
security staff, airline and passenger facilities, language ability and attitudes of airport
staff, service allocation, unequal treatment, price of food & goods, and terminal
function designs were areas of inefficiency, 2) safety & security, washrooms,
information services, parking facilities, connecting gates, and Wi-Fi showed high
importance levels whilst most attributes and procedures were at a ‘somewhat
efficient’ level, 3) LCC passengers required better services on overall areas;
especially, internet connections, washrooms, connecting gates, security, information,
parking facilities, eating facilities, and ground transport connection, 4) ‘Thailand
airport operation model for the low-cost carriers’ was then proposed with specific
requirements on operational procedures with four operational components (i.e., safety
& security, facilities & equipment, services & staff, and infrastructure).
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Description
Dissertation (Ph.D. (Integrated Tourism Management))--National Institute of Development Administration, 2014.