Factors influencing innovative work behavior and work passion of employees in the insurance industry in Thailand
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2019
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2562
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eng
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application/pdf
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199 leaves
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b211057
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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National Institute of Development Administration. Library and Information Center
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Boonthipa Jiantreerangkool (2019). Factors influencing innovative work behavior and work passion of employees in the insurance industry in Thailand. Retrieved from: https://repository.nida.ac.th/handle/662723737/6826.
Title
Factors influencing innovative work behavior and work passion of employees in the insurance industry in Thailand
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Abstract
The purposes of this study are: 1) to define innovative work behavior of staff
for the insurance industry in Thailand, 2) to find the meaning of work passion of staff
in the insurance field in Thailand and 3) to identify the factors that foster or lead to
innovative work behavior and work passion of employees in the insurance industry in
Thailand. In-depth interview of 36 participants on 21 insurance companies in
Thailand, both life and non-life organizations. Qualitative analysis discovers 5 unique
meanings of innovative work behaviors: idea exploration, idea generation, idea
decorating, idea implementation, and idea championing; work passion: happiness,
pride, sense of accomplishment, discretionary effort, and job fits personality, specific
in Thailand for insurance business sector. Factors of innovative work behaviors and
work passion indicate 5 identical elements: providing good service to customers, great
support from leader, power of teamwork, challenging works, and supportive company
policy. The differentiation found on innovative work behavior is work autonomy,
while work passion demonstrates work value and gaining knowledge and opportunity
to learn. The study results in a model representing the relationship of work passion
and innovative work behaviors has shed light on the overlap in factors creating the
two concepts and how they are relating in multidirectional. Practitioners pursues the recommended factors will lead to both innovative work behaviors and work passion of staff at the same time.
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Thesis (Ph.D. (Human Resource and Organization Development))--National Institute of Development Administration, 2019