An analysis of knowledge management, competency and organizational characteristics affecting organizational performance of Thai universities : perspective of university administrators
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2012
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2555
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eng
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242 leaves : ; 30 cm.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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National Institute of Development Administration. Library and Information Center
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Panuwong Kumpirarusk (2012). An analysis of knowledge management, competency and organizational characteristics affecting organizational performance of Thai universities : perspective of university administrators. Retrieved from: http://repository.nida.ac.th/handle/662723737/755.
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An analysis of knowledge management, competency and organizational characteristics affecting organizational performance of Thai universities : perspective of university administrators
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Abstract
The objectives of this study were to investigate the differences of organizational performance between university classifications, to investigate the determinants of knowledge management, organizational competency, and organizational characteristics affecting organizational performance, and lastly to recommend policy implications for enhancing the effectiveness of knowledge management and organizational competency in the Thai university context. All of the objectives were achieved through the analysis of data obtained from the mixed method study, however primarily through the quantitative method. The model for the analysis was derived from the integration of organizational performance in the framework of Balanced Scorecards by Kaplan and Norton; organizational competencies by Lado and Wilson in association with the managerial competency of Boyatzis; and last knowledge management concepts emphasizing the tacit knowledge creation developed by several scholars. It was found that in general public universities have greater organizational performance than private universities, research universities have greater organizational performance than teaching universities, and last autonomous public universities do not have different organizational performance from non-autonomous public universities. In addition, the researcher employed the stepwise multiple regression technique to analyze the relationships between variables and used Path Analysis to establish the direct and indirect effect of each determinant on organizational performance. It was found that seven determinants, namely organizational competency, the public-type university, the research-oriented university, the knowledge management process, knowledge management culture, knowledge management technology, and knowledge management measurement had either direct or indirect effects on organizational performance, while two determinants, namely university autonomy and knowledge management leadership, had no effects. In terms of the direct effects, organizational competency had the highest effect, followed by the public-type university, knowledge management technology, and the research-oriented university, respectively. Three of them showed a positive impact, except for the case of knowledge management technology. In terms of indirect effects, knowledge management technology had the highest effect, followed by knowledge management measurement, knowledge management process, and knowledge management culture. All of the indirect effects had a positive impact on organizational performance. Regarding the total causal relationships, organizational competency was the highest influencer, followed by the public-type university, the research-oriented university, knowledge management measurement, the knowledge management process, knowledge management culture, and last knowledge management technology. Six of them exhibited a positive impact, except for knowledge management technology. Four factors of knowledge management were proven to play a supportive role in the improvement of organizational performance by elevating organizational competency. Knowledge management was recognized as a part of the key drivers in accomplishing the high performance organization status of the knowledge-based service operators.
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Thesis (Ph.D. (Development Administration))--National Institute of Development Administration.