The causal relationships among the factors fostering learning in the organization, the learning process, and its outcomes : the case of the electronics industry in Thailand
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2012
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2555
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eng
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205 leaves : ; 30 cm.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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National Institute of Development Administration. Library and Information Center
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Suthee Chantrapunth (2012). The causal relationships among the factors fostering learning in the organization, the learning process, and its outcomes : the case of the electronics industry in Thailand. Retrieved from: http://repository.nida.ac.th/handle/662723737/861.
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The causal relationships among the factors fostering learning in the organization, the learning process, and its outcomes : the case of the electronics industry in Thailand
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Abstract
The purpose of this study is to find the essential factors that support learning in the organization, the learning process, and the outcomes of the learning organization for the electronics industry in Thailand. This study also compares the differences in the degrees of supportive factors for learning, the learning process, and the outcomes of learning between companies of different sizes and quality certification status. The methodology used in this study is the mixed-method approach, which consisted of both quantitative and qualitative methodologies. For the quantitative part, a total of 182 Thai electronics companies that manufacture transformers, power supplies, electronics parts, printed circuit boards, monitors, hard-disks, and integrated circuits were used as the sample in this study. The surveyed data were analyzed with the SPSS program to find the frequency, percentage and mean of samples. This study also compared the differences in the degree of supporting factors for leaning, the learning process, and outcomes gained from learning among the samples with differences in size and in quality certification status. This study also applied the AMOS program to analyze the model’s fitness regarding the causal direct and indirect relationships among these attributes with the empirical data. In the qualitative part of the study, six in-depth interviews were conducted, and the interviewed data were analyzed and synthesized in order to confirm the findings and to advance the knowledge of the learning organization. The findings showed that the degree of supportive factors for learning, the learning process, and outcomes of the learning in the Thai electronics industry were at high levels. The learning process of the Thai electronics companies was seen to be directly affected by the supportive factors for learning in the organization; and both the learning process and supportive factors for learning in the organization improved the outcomes of the electronics companies. The study showed that leadership was the most significant factor among all of the supportive factors for learning in the organization, followed by an organizational supportive environment and employee characteristics. The study also showed that the Thai electronics industry has focused mostly on applying learning, followed by the sharing and gathering of learning. Regarding organizational outcomes, quality improvement was found to be the most benefit that the Thai electronics companies gained from learning, followed by productivity improvement and process innovation. Finally, the findings suggested that larger-size companies had higher degrees of supportive learning in the organization, the learning process, and the organizational outcomes gained from learning than smaller-size companies. Additionally, companies with quality certification status, mostly large- and medium-size companies, had higher degrees of supportive learning in the organization, the learning process, and the organizational outcomes gained from learning than smaller-size companies. The results of this study suggested that, in fostering learning in the organization for Thai electronics companies, management should especially focus on its being a role model and on the motivator role. Managers should establish learning policies that can guide the employees to learn as well as provide sufficient and appropriate training for their employees. Regarding employee characteristics, the management should develop the employees’ determination and positive attitude toward its company. For future study, after several years, replication of this study with the current environments in the Thai electronics industry is recommended. Such a follow-up study would indicate whether or not the causal relationship model and its attributes have been sustained in the Thai electronics industry. According to the findings, future research could focus on small-size companies in improving the supportive factors for learning, for the learning process, and for the outcomes of learning. Lastly, it is recommended that replication of this study in other industries would bring about knowledge and understanding of new organizational management models and the learning organization.
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Thesis (Ph.D. (Development Administration))--National Institute of Development Administration.