Developing IQA system for graduate-only institution : case study of NIDA (National Institute of Development Administration)
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2019
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2562
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eng
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152 leaves
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Thantita Sathirachaiyawit (2019). Developing IQA system for graduate-only institution : case study of NIDA (National Institute of Development Administration). Retrieved from: https://repository.nida.ac.th/handle/662723737/6828.
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Developing IQA system for graduate-only institution : case study of NIDA (National Institute of Development Administration)
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Abstract
An Internal Quality Assurance system (IQA) in Thai higher education has been
developed continuously since 2007 by the Office of the Higher Education Commission
of Thailand (OHEC). According to an announcement of the Internal Quality Assurance
Commission on Higher Education under the heading “Regulations and Guidelines
regarding Higher Education Internal Quality Assurance 2014”, the IQA system was
adjusted in two major, different, areas than the previous versions. One of these areas is
that each institution has an opportunity to choose its own IQA system.
The purpose of this study was to develop an IQA system for a graduate-only
institution, and the National Institute of Development Administration (NIDA) was
adopted as the case study. The research approach included a focus group and interviews
which were used to gather qualitative data regarding internal quality assurance
processes in the Thai and NIDA contexts. Data from the focus group, the interviews,
and the literature review were integrated and developed into a questionnaire that was
used as the major research tool in the Delphi-style research process. Two rounds of the
Delphi process were conducted. Subject matter experts (SMEs) rated each question for
its relevance to indicate the importance and the level of implementation of quality
assurance processes at NIDA.The findings of this study were that the NIDA IQA system needed to have 3
levels of assessment: the program level, faculty level, and institutional level. It was also
found that the system should address 24 quality criteria with 72 items under them.
Among those 72 items were 7 items under human resource management, working
systems, program, student development and support, and public relations quality
criteria that should not be excluded from the system as they had perfect Interquartile
Range (IQR). As well, a further recommendation was that the quality assurance
processes should be conducted annually, to be conducted by a committee of at least 3
persons, each of whom should have knowledge of IQA, and each member of the
committee should have experience in being a program director or have held a position
related to IQA.
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Thesis (Ph.D. (Human Resource and Organization Development))--National Institute of Development Administration, 2019