The causal effects of transformational leadership, organizational commitment, job satisfaction, and intention to stay in five-star hotels in Bangkok, Thailand

Abstract

This study examines the effects of transformational leadership (TFL) on the intention to stay (INS) among employees in five-star hotels in Bangkok. It also explores the mediating roles of organizational commitment (OC) and job satisfaction (JS) in the relationship between transformational leadership and the intention to stay. The research involved 350 employees in responsible positions across five-star hotels in Bangkok, Thailand. The research utilized a quantitative approach with survey questionnaires as the data collection tool. Descriptive and inferential methods, including confirmatory factor analysis (CFA), were employed for analysis. Structural equation modeling (SEM) analysis demonstrated that the hypotheses aligned well with empirical data, exhibiting good fit indices: χ2/df = 1.081, P-value = 0.051, GFI = 0.902, TLI = 0.984, CFI = 0.987, RMSEA = 0.015, and RMR = 0.040. According to the results of this research, transformational leadership directly contributes to job satisfaction and organizational commitment. Additionally, job satisfaction has a direct effect on the intention to stay, while organizational commitment does not directly influence the intention to stay.