Improving effective performance of Thailand’s National Single Window (NSW)
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2024
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2567
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eng
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181 leaves
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Sakhunnishta Bodhibandhu (2024). Improving effective performance of Thailand’s National Single Window (NSW). Retrieved from: https://repository.nida.ac.th/handle/123456789/7144.
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Improving effective performance of Thailand’s National Single Window (NSW)
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Abstract
The purpose of this study is to investigate the current implementation of
Thailand’s National Single Window and identify opportunities for improvement. The
objectives of the study include: 1) assessing Thailand’s existing National Single
Window, including its structure, function, agency and customer participation; 2)
identifying problems with Thailand’s current NSW that could be resolved through
improved function and process flow; 3) comparing Thailand’s NSW with other cases
and identify potential solutions; and 4) providing recommendations that will improve
border compliance effectiveness through Thailand’s National Single Window based on
the findings. Implementation of the National Single Window, which began to be
considered as a policy around 2005, is now substantially complete, but development
activities and improvement are still ongoing. This study used a nested sequential
qualitative-led mixed methods research design to investigate implementation of the
National Single Window from the perspectives of multiple stakeholder groups. Data
collection was conducted using a policy review (Phase 1), a questionnaire (n = 400)
(Phase 2), and an open-ended questionnaire (n = 38) (Phase 3). The Phase 1 and Phase
3 data were analyzed using content analysis, while Phase 2 data was analyzed using
descriptive statistics. The analysis revealed that the National Single Window is
currently being used and some aspects, such as implementation of import and export
processes, is largely complete. This has provided benefits to users and agencies,
especially cost and time reduction and an improvement in effectiveness in several
dimensions. However, there are still some areas where improvements are needed, particularly concerning interagency coordination of processes, information sharing, and
improvement of system stability. The study provides recommendations for continued
development of the National Single Window based on these findings.
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Thesis (D.P.A.)--National Institute of Development Administration, 2024